FAQ's

Why choose Queen City Posh?

We research our suppliers to do our best in providing our customers with a clean burning experience.  Our fragrances are phthalate and paraben free. We use wooden wicks that are ethically sourced from US based Forest Stewardship Coucil Certified Mill.

What type of candles does Queen City Posh sell?

Queen City Posh sell aromatic luxury wooden wick soy candles.

Can I use a candle warmer for my candle?

Yes! Use the lowest temperature setting of your electric candle warmer and follow manufacturers safety precautions.

Why did my candle change color?

If your candle has turned yellow don't worry! This is normal with candle usage as our candles do not contain any dyes.

What is your processing time?

Orders will be processed within 3 BUSINESS days. Please allow additional time during major US holidays. For processing information click here shipping policy

When will I receive my shipment?

Once your order is placed you will receive an email confirmation. After your order is fulfilled you will receive a tracking number. Didn't get one? Email us at queencityposh.com. Please allow 3 BUSINESS days for packaging before sending email. For shipping policies click here shipping policy

Why did my candle arrive melted?

Candles can soften or melt when shipping in warm temperatures. Queen City Posh is not liable if candles melt when subjected to warm temperatures for long periods of time. We strongly advise that you have your package delivered to an air conditioned location or indoor mail location such as a P.O.Box or office. Closely watch your tracking number or arrange to have someone collect your package as soon as it is delivered. Melted items do not qualify for a refund or exchange. For refund policy click here refund policy